Sterling Anti-Bacterial Floor Cleaner 5L (Pack of 4)
Powerful floor cleaner that removes germs, leaves floors sparkling clean, and provides a long-lasting fresh fragrance.
Shipping information
At DashX, we aim to provide fast and reliable delivery within Dar es Salaam.
Delivery Areas
We currently deliver within Dar es Salaam only. Delivery fees are calculated at checkout based on your location, order size, and selected delivery option.
Delivery Time
Free Express Delivery
Orders of TZS 100,000 or more qualify for Free Express Delivery.
- Orders placed before 3:00 PM → delivered the next day
- Orders placed after 3:00 PM → delivered the following day
Standard Delivery
Orders below TZS 100,000 are delivered within 2–3 days.
Order Updates
After your order is confirmed, our team will contact you with delivery updates. Live tracking may not always be available as we use our own delivery team and local partners.
Out of Stock Items
If an item is unavailable, the estimated delivery date will be shown during checkout before completing your order.
Order Cancellation
Orders can be cancelled before dispatch. Once an order has been dispatched or is out for delivery, cancellation may not be possible.
Business & Bulk Orders
DashX provides bulk supply and recurring delivery solutions for businesses, including offices, hotels, restaurants, retailers, schools, hospitals, and other organizations.
For any shipping questions or order assistance, please contact our customer support team.
Returns & warranty
ORDER CANCELLATIONS
You may cancel your order within 3 hours of placing it.
Orders that have already been processed, dispatched, or delivered cannot be cancelled.
To request a cancellation, please contact our customer support team as soon as possible.
RETURNS & REFUNDS
At DashX, we strive to ensure every order arrives in excellent condition.
We only accept returns and refund requests for:
- Damaged items
- Defective items
- Incorrect items received
CONDITIONS FOR RETURNS
To be eligible for a return or refund:
- The request must be made within 3 days of delivery.
- The item must be unused and in its original packaging, unless the item is defective.
- Proof of purchase or order number must be provided.
- Clear photos of the item and the issue must be provided.
HOW TO REQUEST A RETURN OR REFUND
Please contact our customer support team and provide:
- Your order number
- Proof of purchase
- Photos of the item
- A brief explanation of the issue
Our team will review your request and respond within 3 business days.
INSPECTING YOUR ORDER
Please inspect your order upon delivery and report any issues as soon as possible.
Items damaged after delivery or through misuse, neglect, or normal wear and tear are not eligible for a return or refund.
APPROVED RETURNS
If your return request is approved, DashX may, at its discretion:
- Replace the item
- Exchange the item
- Issue a refund to the original payment method
- Issue store credit equal to the value of the item
If a replacement item is unavailable, a refund or store credit may be provided.
DELIVERY FEES
Delivery fees are non-refundable unless the return is the result of an error made by DashX.
CONTACT US
If you have any questions regarding returns, refunds, or order cancellations, please contact our customer support team through the contact details provided on our website.
DashX reserves the right to refuse returns or refunds that do not meet the conditions
outlined in this policy.
