SHIPPING AND DELIVERY FAQS
WHAT ARE YOUR SHIPPING DETAILS?
We currently deliver within Dar es Salaam only.
Delivery fees are calculated at checkout based on your location, order size, and delivery
option selected.
HOW LONG DOES DELIVERY TAKE?
EXPRESS DELIVERY (FREE FOR ORDERS OVER TZS 100,000)
If your order value is TZS 100,000 or more, you qualify for Free Express Delivery.
Orders placed before 3:00 PM will be delivered the next day.
Orders placed after 3:00 PM will be delivered on the following day.
Examples:
- Order placed on Monday before 3:00 PM → Delivery on Tuesday
- Order placed on Monday after 3:00 PM → Delivery on Wednesday
- Order placed on Saturday before 3:00 PM → Delivery on Sunday
- Order placed on Saturday after 3:00 PM → Delivery on Monday
STANDARD DELIVERY
Orders below TZS 100,000 will be delivered within 2–3 days.
Examples:
- Order placed on Monday → Delivery between Wednesday and Thursday
- Order placed on Saturday → Delivery between Monday and Tuesday
OUT OF STOCK ITEMS
If an item is out of stock, the estimated delivery date will be displayed during checkout before you complete your order.
HOW DO I TRACK MY ORDER?
Once your order has been confirmed, our team will contact you with updates regarding your delivery. You may also contact our customer support team for the latest status of your order.
WHY IS MY TRACKING NOT UPDATING?
We currently use our own delivery team and local delivery partners. As a result, live tracking may not always be available. If you need an update on your order, please contact our customer support team and we will be happy to assist you.
DO YOU OFFER EXPRESS DELIVERY?
Yes. Free Express Delivery is available on orders of TZS 100,000 and above.
Orders placed before 3:00 PM will be delivered the next day.
Orders placed after 3:00 PM will be delivered on the following day.
CAN I CANCEL MY ORDER?
Orders may be cancelled before they have been dispatched.
Once an order has been dispatched or is out for delivery, cancellation may no longer be possible. If you need to cancel your order, please contact our customer support team as soon as possible.
DO YOU OFFER BULK OR BUSINESS ORDERS?
Yes. DashX serves both individual customers and businesses. We supply offices, hotels, restaurants, retailers, schools, hospitals, and other organizations.
If your business regularly uses certain products, you can schedule recurring orders with us. This means we will help make sure you always have the products you need, when you need them.
Whether you need stock every week, every two weeks, or every month, we can arrange
regular deliveries based on your business needs.
This saves you time, helps you avoid running out of stock, and allows you to focus on
running your business while we take care of supplying the products you need.
GENERAL FAQS
HOW DO I PLACE AN ORDER?
Simply browse our collections, choose the products you need, and add them to your cart.
When you're ready, proceed to checkout and follow the step-by-step process to complete your order.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept secure payment methods available at checkout, including major credit and debit cards and other supported online payment options.
IS MY PERSONAL INFORMATION SAFE?
Yes. DashX uses secure encryption technology to protect your personal, billing, and payment information. Your privacy and security are always a priority.
WHAT PRODUCTS DO YOU SELL?
DashX offers a wide range of essential products, including:
- Cleaning Supplies
- Household Essentials
- Health & Beauty Products
- Electronics
- Office Supplies
DO YOU OFFER DISCOUNTS OR PROMOTIONS?
Yes, We may offer seasonal promotions, special deals, and limited-time discounts. Be sure to check our website regularly or subscribe to updates so you don’t miss out.
DO YOU OFFER BULK OR BUSINESS PURCHASING?
Yes. DashX supports both individual customers and businesses such as offices, hotels, restaurants, and retailers with bulk purchasing and procurement solutions.
CAN I UPDATE MY ORDER AFTER PLACING IT?
If your order has not yet been processed, we may be able to make changes. Please contact us as soon as possible after placing your order.
RETURNS & SUPPORT FAQS
WHAT IS YOUR RETURN POLICY?
We only accept returns for damaged, defective, or incorrect items.
If you would like to request a return, please contact our support team via WhatsApp or email within 3 days of receiving your order.
For full details, please refer to our Returns & Refund Policy.
WHAT IF I RECEIVE A DAMAGED OR WRONG ITEM?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of
delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos of the item
- A brief explanation of the issue
Our team will review your request and assist you as soon as possible.
WHAT IF MY PACKAGE IS LOST OR DELAYED?
If your order is delayed beyond the expected delivery date, please contact us immediately. Our team will investigate the issue and provide an update on your order.
DO YOU OFFER ORDER PROTECTION?
Yes. If your order arrives damaged, defective, or incorrect, our support team will work with you to find a suitable solution in line with our Returns & Refund Policy.
HOW CAN I CONTACT DASHX?
We're always happy to help.
For all order enquiries, returns, refunds, deliveries, and product support, please contact our
team directly:
Email: info@dashx.co.tz
WhatsApp: +255 791 992 540
Our team typically responds within 24–48 business hours.
HOW DO I SPEAK TO A CUSTOMER SUPPORT AGENT?
The fastest way to reach our support team is via WhatsApp.
WhatsApp: +255 791 992 540
You can also contact us by email, and a member of our team will get back to you as soon as possible.
Email: info@dashx.co.tz